Pronovea Contact Center World Summit 2022 Vienna Marriott Hotel, Vienna

We are looking forward to welcoming you, to our special event, “Pronovea Contact Center World Summit”

28-29 SEPTEMBER, 2022 | #VIENNA

Venue: Vienna Marriott Hotel

The opportunity to listen to leading experts from different industries discussing case studies on:

Transforming your Contact Centre into a Sales Centre of excellence.
Increasing the self-service solutions.
Adding new channels.
Reducing the cost of service and much more.

TOPIC HIGHLIGHTS:

* Customer Care organizations – moving from crisis management to recovery.
* Transforming your Contact Centre into a Sales Centre of Excellence (CoE).
* Artificial Intelligence, Robotic Process Automation & Analytics – Tech-based breakthroughs in Contact Centres.
* Predict customer behaviour with AI to handle customer expectations more effectively.
* Technology & Innovation: Building the superhuman agent.
* How cloud-based contact centres can replace traditional contact centres?
* How to enhance agents’ satisfaction and increase their feedback in turbulent times
* Adoption of digital self-service approaches in Contact centres – Mobile / Web Apps, Chatbots, IVR systems, NLP, Real-time Coaching, AR/VR
* Linking Voice-of-employee to Voice-of-customer.
* Future of contact centre outsourcing.

Read More At: https://contactcenter-summit.com/

➡️Have you got the full updated agenda?
➡️BOOK YOUR SEATS & REGISTER NOW: https://bit.ly/3Myujt2

✔️ Email us at info@pronovea.com to receive a full brochure from us for information on sponsorship, team discounts, and discount codes.